Responsible Gambling - Responsible Gaming at Hugo Casino

Gambling should be entertainment - not become a problem. Hugo Casino takes player protection seriously and offers various tools to prevent or limit problematic gambling behavior.

This page explains which protective measures, limits and help offers are available. If you feel that gambling is getting out of control - read on and use the resources.

Warning signs - When does gambling become a problem?

Not everyone who plays at a casino develops a problem. But there are warning signs you should take seriously:

Financial warning signs

• You gamble with money you can't afford to lose (rent, bills, groceries)
• You borrow money to gamble or sell belongings
• You chase losses - "just one more deposit to win it back"
• You hide expenses from family or friends
• You've accumulated debts through gambling

Behavioral warning signs

• You constantly think about gambling, even when not playing
• You need increasingly higher stakes for the same "thrill"
• You neglect work, family or hobbies because of gambling
• You lie about your gambling behavior
• You gamble to escape from stress, anxiety or depression
• You try to stop but can't

Emotional warning signs

• You feel guilty or ashamed after gambling
• You get irritated or aggressive when you can't gamble
• You have mood swings depending on wins/losses
• You feel depressed or hopeless

If several of these points apply to you - seek help. The earlier, the better.

Self-test - Do you have a gambling problem?

Answer these questions honestly:

1. Have you ever missed school, university or work because of gambling?
2. Has gambling negatively affected your private life?
3. Has gambling damaged your reputation?
4. Have you ever felt remorse after gambling?
5. Have you ever gambled to get money or pay debts?
6. Has gambling decreased your ambition or efficiency?
7. After losses, did you have an urge to return as quickly as possible and win?
8. After a win, did you have a strong urge to return and win more?
9. Have you often gambled until your last money was gone?
10. Have you ever borrowed money to gamble?
11. Have you ever sold something to get gambling money?
12. Were you reluctant to use "gambling money" for normal expenses?
13. Has gambling made you careless about your family's welfare?
14. Have you ever gambled longer than planned?
15. Have you ever gambled to escape problems or worries?
16. Have you ever committed an illegal act to finance gambling?
17. Do you have sleep problems because of gambling?
18. Do arguments, disappointments or frustrations give you the urge to gamble?
19. Have you ever had the impulse to celebrate successes through gambling?
20. Have you ever considered suicide because of gambling?

Evaluation (Gamblers Anonymous standard):

• 0-6 "Yes": Probably no problem, but stay vigilant
• 7-12 "Yes": Elevated risk - consider setting limits
• 13+ "Yes": Likely problematic gambling behavior - seek professional help

This test doesn't replace professional diagnosis, but it can be a wake-up call.

Protection tools at Hugo Casino

Hugo Casino offers various tools to control your gambling behavior. You'll find these in your account settings under "Responsible Gaming".

Deposit limits

Set how much you can deposit maximum:

• Daily: E.g. max €50 per day
• Weekly: E.g. max €200 per week
• Monthly: E.g. max €500 per month

As soon as you reach the limit you can't deposit more until the time period expires. Important: Limits activate immediately, but increases only take effect after 24-72 hours (cooling-off period).

Loss limits

Set limits for maximum losses (deposits minus withdrawals):

• Daily: E.g. max €100 net loss per day
• Weekly: E.g. max €300 net loss per week
• Monthly: E.g. max €1000 net loss per month

When the limit is reached you're automatically excluded from playing until the time period resets.

Session time limits

Set how long you can play in one stretch:

• 30 minutes, 1 hour, 2 hours, 4 hours, etc.

After the time expires you're automatically logged out. You can log in again, but the limit remains active.

Reality Check

Pop-up reminders during play:

• How long you've been playing
• How much you've won or lost
• Option to take a break or log out

These reminders appear at set intervals (e.g. every 30 minutes).

Self-exclusion

If you need a longer break or want to quit completely:

During self-exclusion:

• You can't log in
• You won't receive marketing emails anymore
• Open bonuses forfeit
• Balance can be withdrawn after the period ends

Self-exclusion cannot be lifted early - not even if you contact support.

Help organizations - Where to find support

If you need help, there are specialized organizations offering free and confidential counseling.

International

• Gambling Therapy
  Website: www.gamblingtherapy.org
  Free online counseling in 20+ languages, live chat, forums
• GamCare
  Website: www.gamcare.org.uk
  UK-based, but international resources, online chat, helpline
• BeGambleAware
  Website: www.begambleaware.org
  Information, self-help tools, support for affected and relatives
• Gamblers Anonymous
  Website: www.gamblersanonymous.org
  International self-help groups, worldwide meetings (also online)

Tips for controlled gambling

If you want to continue playing but responsibly:

Before gambling

• Set a budget: Decide beforehand how much you can afford to lose
• Set a time limit: E.g. max 1 hour per day
• Never gamble under influence of alcohol or drugs
• Never use "borrowed" money to gamble

During gambling

• Don't chase losses - accept that you can lose
• Take breaks: Every 30 minutes - stand up, drink something, breathe
• Use low stakes to play longer
• Don't play when emotional (angry, stressed, depressed)

After gambling

• Accept the outcome - whether win or loss
• Withdraw winnings instead of betting everything again
• Reflect: How do you feel? Was it fun or stressful?
• If you feel bad - consider taking a break

Protection of minors

Gambling is only permitted for persons aged 18 and over. Hugo Casino takes youth protection seriously:

• Age verification at registration (via KYC documents)
• Automatic blocking if minors are suspected
• No marketing communication to minors

Tips for parents

• Use Parental Control software on your children's devices
• Talk openly about gambling and its risks
• Monitor credit cards and bank accounts for unusual transactions
• Explain the difference between gaming and gambling

Software recommendations: Net Nanny, Qustodio, Norton Family - these tools can block gambling websites.

Hugo Casino commitment

Hugo Casino commits to responsible gaming:

• Provision of effective protection tools (limits, self-exclusion)
• Training of support staff to recognize problematic behavior
• Cooperation with help organizations
• No aggressive marketing communication
• Transparent information about winning chances and risks

If we detect signs of problematic gambling behavior, we may:

• Contact you and refer to help offers
• Set limits for your account
• Block your account temporarily or permanently

Remember: It's just a game

Gambling should be fun - not control your life. If you notice it's getting out of control, don't be ashamed. Problematic gambling behavior can affect anyone, regardless of education, income or age.

Seeking help is a sign of strength, not weakness.

Use the tools, set limits, and if necessary - exclude yourself. Your health and well-being are more important than any win.

For questions about Responsible Gaming tools contact our support: [email protected]