Privacy Policy - Privacy Policy
This privacy policy explains how Hugo Casino collects, uses, stores and protects your personal data. We take data protection seriously and follow international standards, including GDPR (General Data Protection Regulation).
Last updated: November 2025
What data do we collect?
When using Hugo Casino we collect various types of information necessary for the platform's operation.
Personal data at registration
- Contact data: Email address, phone number (optional)
- Identification data: Full name, date of birth, gender
- Address data: Residential address, country, postal code
- Login data: Username, encrypted password
- Preferences: Currency, language, communication settings
Verification data (KYC)
- Copies of ID documents (ID card, passport, driver's license)
- Proof of address (utility bill, bank statement, rental contract)
- Payment method verification (credit card screenshots, wallet addresses)
Transaction data
- Deposit and withdrawal history
- Payment methods (credit card, e-wallet, crypto wallet)
- Transaction amounts, timestamps, status
Technical data
- IP address: For fraud prevention and geolocation
- Browser information: User-Agent, browser type, version
- Device data: Operating system, screen resolution, device ID
- Cookies: Session cookies, preference cookies (see Cookie Policy)
- Activity data: Login times, game history, betting patterns
What do we use your data for?
Your data is used exclusively for the following purposes:
Account management & Service
- Creating and managing your player account
- Processing deposits and withdrawals
- Customer support and answering inquiries
- Verifying your identity (KYC process)
Security & Fraud prevention
- Detecting multiple accounts
- Preventing money laundering (AML compliance)
- Identifying suspicious activity
- Protection against unauthorized access
Marketing & Communication
- Sending newsletters with bonus offers (only with your consent)
- Personalized promotion offers based on gaming behavior
- SMS notifications about withdrawals or important updates
- Push notifications about new games or tournaments
Important: You can unsubscribe from marketing communication anytime - either via the Unsubscribe link in emails or in your account settings.
Legal obligations
- Compliance with gambling laws and license requirements
- Meeting tax reporting obligations
- Responding to authority requests (police, tax authorities)
Who has access to your data?
Hugo Casino does not sell your data to third parties. But certain third-party providers have limited access for specific purposes:
Payment services
Visa, Mastercard, Skrill, Neteller, crypto payment gateways - these process your payments and need transaction data. They're covered by strict PCI-DSS security standards.
KYC verification providers
External services check your ID documents automatically. These providers are GDPR-compliant and delete data after verification completion.
Software providers
NetEnt, Pragmatic Play, Evolution Gaming etc. get technical data (user ID, game sessions), but no personal identification data.
Marketing partners
If you came to Hugo Casino via an affiliate link, the affiliate partner gets an anonymized ID, no personal data.
Authorities
For legal requests (court orders, authority investigations) we're obligated to disclose data. This only happens for concrete reasons, not routinely.
How long do we store your data?
Storage duration depends on data type and legal requirements:
| Data type | Storage duration | Reason |
|---|---|---|
| Account data (active) | As long as account is active | Account management |
| Transaction history | 7 years after account closure | Tax law, AML compliance |
| KYC documents | 5 years after last activity | License requirements |
| Marketing data | Until you withdraw consent | Newsletters, promotions |
| Support communication | 3 years | Documentation, quality assurance |
After these deadlines data is securely deleted or anonymized.
How do we protect your data?
Hugo Casino uses multi-layered security measures:
Technical measures
- SSL/TLS encryption: 256-bit encryption for all data transfer
- Firewall systems: Protection against unauthorized access and DDoS attacks
- Encrypted databases: Passwords are hashed (not stored in plain text)
- Regular security audits: External security reviews
Organizational measures
- Access to player data only for authorized personnel
- Training of employees in data protection best practices
- Strict confidentiality agreements with third-party providers
Your rights (GDPR)
As a user you have the following rights regarding your data:
Right to information
You can request at any time what data we've stored about you. We'll send you a complete copy within 30 days.
Right to rectification
Incorrect or outdated data can be corrected. Contact support with updated information.
Right to erasure ("Right to be forgotten")
You can request deletion of your data. Exception: Data we must keep for legal reasons (e.g. transaction history for 7 years).
Right to object
You can object to use of your data for marketing purposes anytime. Your account continues to function, but you won't get promo emails anymore.
Data portability
You can request your data in machine-readable format (e.g. CSV, JSON) to transfer it to another provider.
Contact for data protection requests: [email protected] with subject "GDPR Request"
International data transfers
Hugo Casino operates internationally. Your data may be stored on servers outside the EU (e.g. Curaçao, cloud servers in the US).
These transfers happen according to Standard Contractual Clauses (SCCs), approved by the EU Commission. This ensures your data is protected even outside the EU.
Protection of minors
Hugo Casino is exclusively for persons over 18 years. We knowingly do not collect data from minors.
If we discover an account was created by a minor, it's blocked immediately and all data is deleted.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
For significant changes we'll inform you via email or through a clear notice on the website. The current version is always at hugocasino-bonus.com/privacy.
Contact for data protection questions
For questions, requests or complaints about data protection contact us:
Email: [email protected]
Subject: Data Protection Request / Privacy Inquiry
We respond to all requests within 30 days.
