Cookie Policy - Cookie Policy
This cookie policy explains what cookies are, how Hugo Casino uses them and how you can manage your cookie settings.
Last updated: November 2025
What are cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help the website "remember" you - for example your login credentials, language settings or shopping cart contents.
Types of cookies
- Session cookies: Temporary, deleted after you close the browser
- Persistent cookies: Remain on your device for a set time (days, weeks or years)
- First-party cookies: Set directly by Hugo Casino
- Third-party cookies: From external services (e.g. Analytics, advertising partners)
How does Hugo Casino use cookies?
We use cookies for different purposes. Some are absolutely necessary, others optional.
Essential cookies (Mandatory)
These cookies are absolutely necessary for the website's function. Without them Hugo Casino doesn't work properly.
| Cookie name | Purpose | Duration |
|---|---|---|
| session_id | Identifies your active session after login | Session |
| auth_token | Authentication and security for your account | 30 days |
| csrf_token | Protection against Cross-Site Request Forgery attacks | Session |
| language_pref | Saves your language setting (English, German, etc.) | 1 year |
| currency_pref | Saves your currency selection (EUR, USD, etc.) | 1 year |
These cookies cannot be disabled, because the website won't function otherwise.
Performance & Analytics Cookies
These cookies help us understand how visitors use the website - which pages are most popular, where problems occur, etc.
| Cookie name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles requests | 1 minute |
| hjid | Hotjar - heatmaps and user behavior tracking | 1 year |
These cookies collect anonymized data - we don't see who you are, just aggregated statistics.
You can disable these cookies in your browser settings or via our cookie banner.
Functional cookies
These cookies enable enhanced features and personalization.
- remember_me: Keeps you logged in if you activate "Keep me logged in" (30 days)
- game_history: Saves your recently played games for faster access (7 days)
- favorites: Saves your favorite games (1 year)
- chat_settings: Saves Live Chat preferences (Session)
These cookies improve your user experience but aren't strictly necessary.
Marketing & Targeting Cookies
These cookies track your behavior across different websites to show personalized advertising.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Facebook Pixel | Tracking for Facebook advertising | 90 days |
| IDE | Google DoubleClick | Retargeting and conversion tracking | 1 year |
| affiliate_ref | Hugo Casino | Tracking of affiliate partners for commissions | 90 days |
These cookies are optional and can be rejected via the cookie banner or your browser settings.
Third-party cookies - External services
Hugo Casino uses external services that set their own cookies:
Google Analytics
We use Google Analytics to analyze website traffic. Google may link this data to other Google services if you're logged into a Google account.
More info: Google Privacy Policy
Social Media Plugins
If social media buttons (Facebook, Twitter, Instagram) are embedded on the page, these platforms may set cookies even if you don't click the buttons.
Payment providers
Payment services like Visa, Mastercard, Skrill set their own cookies during the payment process. These are necessary for secure transactions.
Game providers
Game providers like NetEnt, Pragmatic Play, Evolution use cookies for game functionality and session management.
Manage cookie settings
You have full control over cookies. Here are your options:
Option 1: Cookie banner
On first visit to Hugo Casino a cookie banner appears. There you can:
- Accept all cookies
- Only accept essential cookies
- Adjust cookie settings individually
You can change your settings anytime via the link in the footer ("Cookie Settings").
Option 2: Browser settings
All common browsers allow cookie management:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and site data
- Safari: Settings → Privacy → Block cookies
- Edge: Settings → Cookies and site permissions
You can block cookies completely, delete after each session or just reject third-party cookies.
Option 3: Browser extensions
Tools like uBlock Origin, Privacy Badger or Ghostery automatically block many tracking cookies.
Warning: If you block all cookies some website functions won't work anymore (e.g. login, language settings).
Do Not Track (DNT)
Some browsers offer a "Do Not Track" feature. Hugo Casino currently does not automatically respect this setting, as there's no unified standard for it.
If you want to prevent tracking, use the cookie settings or browser tools described above.
Cookies on mobile devices
Cookies are also used on smartphones and tablets. Management works similarly:
iOS (Safari)
Settings → Safari → Privacy & Security → Block all cookies
Android (Chrome)
Chrome app → Settings → Site settings → Cookies
On mobile devices you can additionally reset advertising ID:
- iOS: Settings → Privacy → Advertising → Reset advertising ID
- Android: Settings → Google → Ads → Reset advertising ID
How long are cookies stored?
Lifespan varies depending on cookie type:
- Session cookies: Until you close the browser
- Short-term cookies: 24 hours to 7 days (e.g. Analytics)
- Medium-term cookies: 30-90 days (e.g. Marketing, Affiliate tracking)
- Long-term cookies: 1-2 years (e.g. Language settings, "Keep me logged in")
After expiration cookies are automatically deleted. You can also delete them manually anytime.
What happens if you block cookies?
If you block all cookies:
- ❌ Login doesn't work (you can't log in)
- ❌ Language settings aren't saved
- ❌ "Keep me logged in" doesn't work
- ❌ Some games might not load
- ✅ Tracking is prevented (more privacy)
Recommendation: Accept essential cookies, block marketing cookies. This way the website works, but tracking is minimized.
Changes to this cookie policy
We update this cookie policy occasionally to reflect new cookie types or changed methods.
Changes are published on this page. For significant changes we'll inform you via a banner or email.
The current version is always at hugocasino-bonus.com/cookies.
Questions about cookies?
If you have questions about cookie usage, contact us:
Email: [email protected]
Subject: Cookie Inquiry / Cookie Request
We respond to all inquiries within 5 business days.
